Some examples (but not even close to all things) include:
- It may just be me, but I really believe that the stairs that go outside should actually be there when you open the back door. Apparently that wasn't a concern for the previous renter or the "management" company. What's the harm of falling out of a building onto the ground...
- Now I am no HVAC expert, but it seems to me that a "management" company should have their representatives actually check things when a tenant moves out, and that one thing you might want to check is the furnace filter. Imagine our surprise when when looked at the "filter" and it was only the paper piece with no filter -- yes, that cost us a lot of money to clean and tune up.
- How about the hot and cold water controls -- or lack thereof -- on the lower level sink. I guess actually turning water on or off isn't a big deal.
- All the smoke detectors were removed from the house, really? They were here when you moved in and yet you thought it was important to take them along.
- Then there was the caved in window well that had been infested with deadly yellow jackets. Of course no worries there, it was only right next to the door to go outside. Wait! That might explain why the stairs were not repaired! Perhaps the company may have thought that lack of steps would prevent the yellow jacket wasps from coming into the house...
When the rental company was asked about repairing the items there was lots of tap dancing around it and ultimately we fixed and continue to fix, and are still fixing all the things that should have been covered in their "management" services. Naturally no money refunded or repairs taken care of. When I wrote a review I did get a sabre rattling response from the company telling me to take the review down. I did not do that.
Mostly this experience showed me that fancy websites and ads coupled with slick team members doesn't make a good business model for the homeowners or renters. Of course if I owned the management company I would probably be pretty happy with the financial gains I was receiving.